Legal Documentation

1. Data Controller. LumetricSolutions, registered at 2100, Osterbrogade 50, Copenhagen, Denmark, is the data controller responsible for the processing of personal data collected through this website and related services.

2. Data We Collect. When you submit a contact form or engage our services, we may collect: your full name, email address, phone number, company name, project details, IP address, browser type, and usage analytics. Payment data is processed exclusively through Stripe and is never stored on our servers.

3. Legal Basis for Processing. We process personal data under Article 6(1)(b) of the EU GDPR (performance of a contract) when you commission our web tooling services, and under Article 6(1)(f) (legitimate interest) for marketing communications and website analytics.

4. Data Retention. Contact form submissions are retained for 24 months. Contract-related data is retained for 6 years in compliance with Danish bookkeeping regulations. Analytics data is anonymized after 13 months.

5. Data Sharing. We do not sell personal data. Data may be shared with: Stripe (payment processing), Google (Maps embedding and analytics), and hosting infrastructure providers (AWS/GCP) solely for service delivery purposes.

6. Your Rights. Under the EU GDPR, you have the right to access (Art. 15), rectify (Art. 16), erase (Art. 17), restrict processing (Art. 18), data portability (Art. 20), and object to processing (Art. 21). Contact [email protected] to exercise any of these rights.

7. International Transfers. Data may be transferred to servers outside the EU/EEA. In such cases, we ensure adequate safeguards through Standard Contractual Clauses (SCCs) as approved by the European Commission.

8. Supervisory Authority. You have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet) if you believe your data processing rights have been violated.

1. What Are Cookies. Cookies are small text files placed on your device when you visit our website. They help us understand how you interact with our platform and improve your experience.

2. Essential Cookies. LumetricSolutions uses strictly necessary cookies for: session persistence, security token validation, cookie consent state storage (localStorage), and CSRF protection. These cookies are mandatory for the website to function and do not require consent under the ePrivacy Directive.

3. Analytics Cookies. We use Google Analytics to collect anonymized usage data including page views, session duration, and navigation patterns. This data helps us optimize our service delivery. Analytics cookies are only activated after you provide explicit consent via our cookie banner.

4. Third-Party Cookies. Google Maps embeds may place cookies on your device when you interact with the map on our contact page. Stripe may place cookies during payment processing. We do not control third-party cookie behavior.

5. Managing Cookies. You can manage or delete cookies through your browser settings. Disabling essential cookies may impair website functionality. You may withdraw analytics consent at any time by clearing your browser's localStorage data for this domain.

6. Cookie Consent. In compliance with the EU ePrivacy Directive (2002/58/EC) and GDPR, non-essential cookies are only activated after you click "PLOT_GRID" on our cookie consent banner. Your consent preference is stored in localStorage and persisted across sessions.

1. Scope. This refund policy applies to all web tooling, browser extension development, and plugin engineering services provided by LumetricSolutions from our offices at 2100, Osterbrogade 50, Copenhagen, Denmark.

2. Milestone-Based Payments. Projects are invoiced in phases: 40% upon project initiation, 30% at midpoint delivery, and 30% upon final deployment. Refund eligibility is assessed based on completed milestones at the time of cancellation.

3. Cancellation Before Work Begins. If you cancel within 48 hours of project initiation and before any development work has commenced, you are entitled to a full refund of the initial 40% deposit, minus a 5% administrative processing fee.

4. Cancellation During Development. If cancellation occurs after development has begun, completed milestone payments are non-refundable. Any outstanding milestones are waived. Deliverables completed to date will be transferred to you upon request.

5. Defective Deliverables. If a delivered extension, plugin, or web tool contains material defects that prevent its intended functionality, and LumetricSolutions fails to remedy such defects within 30 calendar days of written notification, you are entitled to a proportional refund of the affected milestone payment.

6. Store Rejection. If a browser extension is rejected by the Chrome Web Store, Firefox Add-ons, or Edge Add-ons due to errors attributable to LumetricSolutions' development, we will remediate at no additional cost. If remediation is unsuccessful within 60 days, a full refund of the applicable milestone is issued.

7. Refund Process. Refund requests must be submitted in writing to [email protected]. Refunds are processed within 14 business days to the original payment method via Stripe.

8. Consumer Rights. If you are a consumer within the EU, you may have additional statutory right-of-withdrawal rights under the Consumer Rights Directive (2011/83/EU) for distance contracts, which this policy does not limit.

1. Agreement. By engaging the services of LumetricSolutions, registered at 2100, Osterbrogade 50, Copenhagen, Denmark, you agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you (the Client) and LumetricSolutions (the Provider).

2. Scope of Services. LumetricSolutions provides custom web tooling, browser extension development, plugin engineering, API integration, and related technical services. The specific scope, deliverables, timeline, and pricing are defined in individual project proposals and Statements of Work (SOWs).

3. Intellectual Property. Upon full payment, all custom code, extensions, plugins, and web tools developed specifically for you are transferred to your full ownership. LumetricSolutions retains the right to use generalized methodologies, patterns, and non-proprietary code components in future projects.

4. Confidentiality. Both parties agree to maintain strict confidentiality regarding project specifications, technical architectures, business logic, and any proprietary information exchanged during the engagement. This obligation survives termination for a period of 36 months.

5. Payment Terms. Invoices are issued in accordance with the milestone schedule defined in the project SOW. Payment is due within 14 calendar days of invoice date. Late payments incur a 1.5% monthly interest charge. All prices are in EUR unless otherwise specified.

6. Limitation of Liability. LumetricSolutions' total aggregate liability under any engagement shall not exceed the total fees paid by the Client for the specific project giving rise to the claim. We shall not be liable for indirect, consequential, or incidental damages.

7. Warranty. LumetricSolutions warrants that all deliverables will materially conform to the specifications defined in the project SOW for a period of 90 days following final delivery. Warranty claims must be submitted in writing to [email protected].

8. Termination. Either party may terminate this agreement with 14 days' written notice. Upon termination, the Client pays for all work completed to date. LumetricSolutions will deliver all completed work products within 7 business days of termination.

9. Governing Law. These Terms are governed by the laws of the Kingdom of Denmark. Any disputes shall be submitted to the exclusive jurisdiction of the Copenhagen City Court (Københavns Byret).

10. Amendments. LumetricSolutions reserves the right to update these Terms. Clients will be notified of material changes via email at least 30 days before they take effect. Continued use of services after the effective date constitutes acceptance.